• rethink. enable. transform.

Pioneering Adoption Management backed by cutting edge research

For high complexity, high value digital products in a mandatory environment

Want to know if your Enterprise Software is delivering business benefits as intended, and if not, what to do about it? Get to know your level of adoption across software portfolios, processes, and user journeys.

Fact

56% Less value returned from IT investments than predicted

What we do

Ossmo adoption management framework

DESIGN, IMPLEMENT, AND MANAGE FOR SUCCESS, NOT JUST ‘done’

Our Adoption Management Framework and Services are designed to ensure that enterprise customers can link desired meaningful user behavior to business benefits. Unlike other solutions that only factor in traditional usage metrics, we make adoption measurable through contextualized metrics that matter. Ossmo provides a foundation to guide and inspire value-driven decision-making that supports management to take pivot or persevere action.


Rethink

To leverage the benefits of Adoption Management practices for mandated enterprise solutions, we introduce a new way of thinking. We call it the Product Thinking Mindset. When enterprise solutions are mandated, we must go beyond the traditional project lifecycle thinking where we are driven by the completion of tasks and deadlines. With Product Thinking, we shift our focus 
to what really matters —delivering product outcomes that drive business benefits and value.

Enable

To be able to drive an effective transformation from Project Thinking to Product Thinking, you must enable the organization with a new mindset, supporting processes, tools, and ways of working between business, IT, and product vendors.

Transform

Working with the new Product Thinking mindset and supporting processes, tools, and ways of working, you will be able to initiate, drive, and scale the transformation across the enterprise in a repetitive and efficient way.

Want to know more about
Ossmo, our research,
framework and services?

Why we do it

From our Research on Adoption AND Adoption Management

Don’t make the common mistake of overlooking the critical nuances in 
voluntary VS mandatory software environments

Adoption

We define adoption as when a system enables usage that solves a given problem with a valuable outcome.

Adoption
Management

We define adoption management as managers’ attempts to influence information systems implementation processes to ensure system usage that solves a given problem with a valuable outcome.

Sneak peek into
our latest research

Although information systems (IS) implementation and adoption are among the most extensively studied phenomena in IS research, lacking system use and business value from implementing mandatory IS remain an enduring challenge for organisations. Finally, and perhaps most strikingly, a noticeable observation was made over two decades ago by Dos Santos and Sussmann (2000) whose words still resonate:

“It is surprising that after over 40 years’ experience with IT, firms still are unable to obtain many of the benefits of information technology (IT) investments until many years after expenditures have been incurred.”

Case Study on Adoption Management:
Moving Enterprise Software from Launch to Leverage.

We are on a mission to pioneer adoption management. Check out our latest research and reach out to hear more!

Get in touch

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Get an introduction to our research

Understand what it means to design, implement and manage for success in a mandatory environment.

By submitting you agree to our Terms of Services & Privacy Policy

Get an introduction to our research

Understand what it means to design, implement and manage for success in a mandatory environment.

By submitting you agree to our Terms of Services & Privacy Policy

Get an introduction to our research

Understand what it means to design, implement and manage for success in a mandatory environment.

By submitting you agree to our Terms of Services & Privacy Policy

Get an introduction to our research

Understand what it means to design, implement and manage for success in a mandatory environment.

By submitting you agree to our Terms of Services & Privacy Policy